Plunk Support

We're happy to help.

Contact us

Email info@babanorthlabs.com.

We usually reply within 2 business days. It helps if you tell us your phone model, your Android version, and what happened. Please don't send us your logs: we don't need them to help.

Getting started

Is Plunk free?

Yes. Logging, history, stats, streaks, sessions, widgets, App Lock and backup are free forever. Plunk Plus is optional and adds every soundscape, outfit and accent color, unlimited PDF summaries, and streak repairs without an ad. Some extras can also be unlocked for a while by choosing to watch an ad.

Do I need an account?

No. Plunk has no accounts and no sign-in. Everything stays on your phone.

How do I log quickly?

Tap Quick Log, pick a type, and tap Done. To make it even faster, save a combination you use often as a preset, add the Quick log widget to your home screen, or add Plunk's Log tile to your Quick Settings panel (swipe down twice, tap the pencil or edit button, and drag the tile in). You can also long-press the app icon for shortcuts.

How do I change the language?

Go to Settings → Language. Plunk is available in English, Español, Português (Brasil), Deutsch, Français and 日本語. On Android 13 and later you can also change it in your phone's settings under Apps → Plunk → Language.

What is the Throne Passport?

When you log, open Add details and type a place name, like "Grandma's" or "Tokyo", and optionally pick a country. Each place becomes a stamp in Rewards → Thrones → Passport. Places are only words you type. Plunk never asks for or records your location. You can rename, merge or delete places in Settings → Presets & tags.

How do I share a streak or badge?

Tap Share when a celebration appears, or use the share button on an earned badge, your streak card or a monthly stamp. Plunk makes an image and opens your phone's share sheet. Share images never include what you logged.

Is Plunk available on iPhone?

Not yet. Plunk is coming to Google Play first.

Your data

Where are my logs stored?

Only on your phone. We don't have a server, so we can't see your logs, and they aren't included in Android's cloud backup. See the privacy policy for details.

How do I move my logs to a new phone?

On your old phone, go to Settings → Your data → Export encrypted backup, choose a password, and save the file somewhere you can reach from the new phone, such as Google Drive or a USB cable transfer. On the new phone, install Plunk and go to Settings → Your data → Import backup.

Keep your password safe. Backups are encrypted, and we can't open one or reset a forgotten password.

How does automatic backup work?

Go to Settings → Your data → Automatic backup and turn it on. Pick a folder once (on your phone, an SD card, or a cloud storage folder that appears in the picker) and choose a password. Plunk then saves an encrypted backup there every day or every week, even with the app closed, and keeps the 4 most recent. To restore, use Import backup with the same password.

If backups stop working, for example because the folder was deleted, Settings shows why and you can choose the folder again.

I deleted the app. Can I get my logs back?

Only if you made a backup first, by hand or with automatic backup. Uninstalling removes all of Plunk's data from your phone, and there is no copy anywhere else. That's why we recommend turning on automatic backup.

Can I export my logs?

Yes. In Settings → Your data you can export a CSV file for a spreadsheet, or share a PDF summary, for example with your doctor. CSV export is always free. PDF summaries come with Plunk Plus, or you can unlock one by watching an ad.

How do I delete my data?

Go to Settings → Your data → Delete all data. This erases every log, session, badge and setting on your phone and can't be undone. To delete one log, open it and tap Delete log. Uninstalling the app also removes all of its data.

There's no account, so there's nothing to delete on our side.

Privacy and reminders

How do I lock the app?

Go to Settings → Privacy → App Lock. Plunk will then ask for your fingerprint, face or screen lock each time you open it. Your phone needs a screen lock set up first.

Will widgets and notifications give away what the app is for?

No. With Discreet labels on (the default), widgets, notifications and the lock screen say things like "Daily check-in". You can turn it off in Settings → Privacy for cheekier wording.

My reminders aren't showing up. What should I do?

Make sure notifications are allowed for Plunk in your phone's settings. If reminders are still late or missing, turn off battery optimization for Plunk: your phone may be stopping it in the background.

The sound stops when my screen turns off.

Allow notifications for Plunk: Android needs to show the session notification to keep sound playing in the background. Some phones also need battery optimization turned off for the app.

Plunk Plus and purchases

How much is Plunk Plus?

Plus Monthly is US$1.99 a month and starts with a 3-day free trial if you haven't had one. If notifications are on, Plunk reminds you the day before the trial ends. Plus Lifetime is US$9.99, paid once. Both unlock exactly the same things. Google Play shows the price for your country.

How do I cancel my subscription?

Open the Google Play Store, tap your profile picture, then Payments & subscriptions → Subscriptions → Plunk, and tap Cancel subscription. You keep Plus until the end of the period you've paid for. Cancel during the free trial and you won't be charged. Deleting the app doesn't cancel a subscription.

I bought Lifetime but I'm still subscribed.

Lifetime doesn't stop a subscription by itself. Cancel the subscription in Google Play as described above, and you won't pay for both.

I paid but don't have Plus.

Make sure you're signed in to Google Play with the account you bought it with, then open the Store in Plunk and tap Restore Purchases. If your purchase says it's waiting for approval, for example from a family manager, Plus unlocks once it's approved.

Can I get a refund?

Refunds are handled by Google Play. See Google Play's refund help, or email us and we'll do what we can.

Why does Plunk show ads?

Ads help keep the core of Plunk free. Plunk only shows ads you choose to watch, from a button that says so, in return for unlocking something. They never appear on their own, during a session or while you're logging. With Plunk Plus you won't see ad prompts at all.